Shipping and Return Policy

SHIPPING POLICY

Processing time
All orders are processed within 24-72 hours. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates
An estimate of the shipping charges is available while you “check out”. As an operating guideline, orders equal to and under INR 599.00(Indian Rupees Five Hundred Ninety Nine only), shall carry a nominal shipping fee based on location.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages
steviocal.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

RETURN POLICY

If an item is found damaged or incorrect as per description on our website or units/items are missing as per ordered quantity, please follow the below points –

1. Do not accept any product which seems to be tampered by the courier services.
2. Please make a video while opening the packaging as a supporting proof.
3. Do not break the seal of the product if you have any doubts/questions about authenticity.
4. Once the product seal is broken, we do not accept return/replacement for the product.

We won’t be able to accept any return/replacement if the above points are not being followed.

Since ingredients of the product may be hygroscopic in nature, they’ll tend to form lumps if kept in open in moisture conditions. However, the products are completely safe to consume. We would recommend shaking the product vigorously to break down the lumps. If you have any additional questions or concerns, please email us at info@steviocal.com

14 Day Return Policy
We ensure you a complete peace of mind while ordering at steviocal.com- you can return all items within 14 days of receiving the product. However, please ensure that the product is unused and the tags, boxes and other packaging is intact. If you have paid by card then we will reverse the payment back to the payment mode/account that was originally used to make the transaction. In case of Cash on Delivery or Bank Deposits as modes of payment, we will make a bank transfer to your account within 10 days after receiving your bank details. Please note that you may be charged for the delivery fee and the pickup fee as applicable.

Return/Refund Policy for Near to Expiry Products 
Warehouse/clearance sale products are sold at a heavy discount. The expiry date would be clearly mentioned on the website for all the products offered under warehouse sale. Once the product is purchased under this offer, it will not qualify for any return, exchange or refund under any reason.

Note: Always consult with a qualified healthcare professional prior to taking any health and food products.